AniviMart apne sabhi customers ke santosh aur vishwas ko pehli prathmikta deta hai. Hamari return aur refund policy categories ke hisaab se is tarah nirdharit hai:
- Local Food Items (Khana-Peena):
- Khane-peene ke taaza items ki hygiene aur jaldi kharab hone ki prakriti ke karan returns allow nahi hain.
- Damaged / Wrong Item Refund: Agar aapko galat item mila hai, pack seal tuta hua hai ya khana kharab hai, toh delivery milne ke 1 ghante ke andar order ki photo ke sath hamare WhatsApp/Support number par sampark karein. Jaanch ke baad pura refund ya replacement diya jayega.
- Fashion & Lifestyle (Clothes, Kids Wear & Jewellery):
- 7-Day Easy Return: Kapde, kids wear aur jewellery ke liye delivery date se 7 din ke andar return ya exchange request dali ja sakti hai.
- Return Condition: Item unwashed, unused aur original tags/packaging ke sath hona anivarya hai.
- Pickup: Hamara courier partner aapke address se product pickup karega.
- Refund Process:
- COD Orders: Return approve hone ke baad refund aapke diye gaye UPI ID ya Bank Account me 3 se 5 working days me transfer kiya jayega.
- Online/Prepaid Orders: Refund seedhe aapke original payment source (Card/UPI/Net Banking) me wapas credit ho jayega.
- Order Cancellation:
- Local Food: Order place hone ke 2 minute ke andar hi cancel kiya ja sakta hai. Vendor dwara khana banna shuru hone ke baad cancellation manjoor nahi hoga.
- Fashion/Courier Items: Product warehouse se ship hone se pehle tak ‘My Account’ section se aasani se cancel kiya ja sakta hai.